Introduction

Collection Agency Audit

The objective of the audit is to carry out a systematic review and assessment of collection agencies including:

• To evaluate the agency's adherence to highest standard.

• To identify the areas of improvement.

• Provide recommendations for enforcing efficiency, effectiveness and quality.

Our approach enforce meticulous planning and strategic execution. Step wise details:

• For each team member at every location.

• Live updates on this platform.

• Timele report.

• Proper documentation.

Here is our video tutorial

1. Whether the agency ensures that employees adhere to punctuality and maintain the designated office timings for calls and collections

2. Whether proper authentication and verification processes for all high bucket cases in place

3. Whether the agency has a checklist for calling activity

4. Are customer complaint handled appropriately by the Agency

5. Whether the collection agency staff has appropriate qualifications and competence

Capture Location

Name of the Client

Email Address

Additional Notes

Project start date